Last updated: May 21, 2026
We want you to feel confident about your CareBridge subscription. This Refund Policy explains when and how refunds are issued for the $16.99/year subscription.
If you are not satisfied with CareBridge within 14 calendar days of your first paid charge, you may request a full refund — no questions asked. Refunds are issued to the original payment method, typically within 5 to 10 business days depending on your card issuer. To request a refund, simply email support@carebridge.family from the address associated with your account.
Your 7-day free trial begins the moment your monitored device first connects to our service. No charge is made during the trial. If you cancel from the Settings page before the trial ends, your card is never charged — there is nothing to refund.
Outside the 14-day window, refunds are not issued automatically. We do, however, review individual cases at our discretion. Examples where we may issue a partial or full refund:
Please reach out to support@carebridge.family and describe your situation — we read every message.
Cancelling your subscription and requesting a refund are two different actions. Cancelling stops the next annual renewal but does not refund the current paid year — you keep access until the end of your current billing period. To both cancel and request money back, contact us during the 14-day window described above.
Outside the 14-day money-back window, we do not issue partial refunds for unused months within a paid year. Your subscription remains active until the end of the period you have already paid for.
If you believe a charge is incorrect, please contact us first at support@carebridge.family — we will resolve qualifying refund requests promptly. Disputing a charge with your bank before contacting us may delay resolution and can result in suspension of your account while the dispute is reviewed.
CareBridge is operated by Andrei Lukoits, conducting independent business activity (individuali veikla) in Vilnius, Republic of Lithuania. For any refund-related question, email support@carebridge.family.