Contact us
One inbox handles everything: support@carebridge.family. It is read by the people who build CareBridge — there is no ticket queue and no chatbot. We read every message and reply as quickly as we can.
What to write to us about
- Billing and subscriptions — charges, renewals, cancelling. Payments are processed by Stripe; we never see or store your card number.
- Refunds — we offer a 14-day money-back guarantee. Terms: refund policy.
- Privacy and data deletion — ask us to export or erase your account and device data and we will do it. What we hold and why: privacy policy.
- Setup help — activation codes, alerts not arriving, a device that stopped reporting.
- Corrections — if something we published is wrong or out of date, tell us. How we handle that: editorial policy.
Who you are writing to
CareBridge is an independent software product operated from Vilnius, Lithuania. The registered operator, the governing law and the venue for disputes are named in section 10 of our terms of use. More about the product and the people behind it is on the about page.
Emergencies
CareBridge is not a medical device and is not a substitute for emergency services, and this inbox is not monitored for emergencies. If you believe someone is in immediate danger, call your local emergency number.